Meet the claimant, chase the gaps, hand over a decision.
Claimants call, text, and email. Mysa answers on their channel, in your name, opens the claim, and chases what's missing until your adjuster has a file they can decide on. Nothing goes out without your sign-off.
On her channel, in your name.
The same ask, wherever Sarah actually answers. Toggle it. Every word, on every channel, lands on the claim — and she never repeats herself.
Every gap is a decision waiting.
The moment a claim opens, Mysa reads it against your SOP. What's missing isn't paperwork: the estimate blocks the damages call, the other driver's statement blocks liability. Each gap gets its own agent, on its own channel.
Nobody on your team chased this.
Text, then email, then a call, patient and on a plan, until the estimate lands and the decision it blocked comes unblocked. Your team steps in only if someone goes quiet.
How the chase works, without spamming your claimants.
A channel plan, per claim
Day one text, day three email, day five call. Planned around the person, not blasted at them.
Your SOP, read from your documents
Point it at the PDF your team already follows. The checklist comes from there, not from us.
Every call, on the record
Voice calls transcribed onto the claim. Searchable the day a dispute lands.
Facts pulled, not asked
Registry, policy record, weather. If a source already has it, nobody messages the claimant.
Correct it once. It writes the rule.
Your adjuster softens one message. Mysa writes the correction into your working guidelines and applies it on every matching claim after — the same loop runs under the reading and the liability calls too.
Please provide the requested documentation at your earliest convenience. Could you send the estimate when you have a minute?
See where your claims go quiet.
Drawn from your customers' complaints: where claims stall, who goes unanswered, and what it costs you. 30 minutes, and the map is yours to keep.
Get your decision map →Common questions
What does the chase actually automate?
The back-and-forth that stalls a claim. Mysa answers the claimant on their channel in your name, opens the claim, and chases the missing documents, third parties, and details until the file has everything a decision needs. FNOL
Does it message claimants without oversight?
No. It works in your name, but nothing goes out without your sign-off. The adjuster stays in control of what is sent, and the human-in-the-loop design applies to communication as well as decisions. Human in the loop
How is this different from a claims chatbot?
A chatbot answers questions. The chase is tied to the decision: every missing piece is a decision waiting, so Mysa chases exactly what the liability or coverage call needs, and stops when the file is ready to decide. Decision-ready
What does “decision-ready” mean?
A file that holds everything the decision needs — the facts, the documents, the confirmations — so the adjuster can make the call without another round of back-and-forth. Claims arrive unstructured; the chase is how they leave decision-ready. Decision-ready