Adjuster burnout
Adjuster burnout is the chronic exhaustion and attrition among claims handlers caused by high caseloads, repetitive admin, and pressure on cycle-time targets. It is a growing operational risk as experienced staff leave the profession.
Much of an adjuster’s day goes into the work around the decision, the reading, chasing and keying of data, rather than the judgment. Rising volumes and thin staffing make it worse, and the turnover it drives takes institutional knowledge with it.
Why it matters
Burnout is not only an HR problem. It lowers decision quality and consistency, and every departure is experienced judgment that leaves with the person.
Mysa does the work around the decision, so adjusters spend their time on the call itself, the part of the job that needs a person.