SOP encoding
Also known as SOP as code
SOP encoding turns a claims team’s standard operating procedures, the guidelines and exceptions that govern how claims should be handled, into rules a system runs on every claim. The process gets applied consistently instead of sitting in a PDF nobody opens.
Most claims SOPs are documents. Long, static, and followed unevenly. Encoding them means writing each step as a rule an agent runs on every claim: check coverage at the loss date, scan the exclusions, apply the convention, and flag where a claim departs from it.
Why it matters
Accuracy comes from consistency. When the SOP runs as code, every claim gets the treatment your best adjuster would give it, and the misses your team has already caught become rules that stop them recurring.
Mysa runs your SOP as code. An agent walks every step on every claim, and each correction becomes a rule that applies to every claim after.
Common questions
What does it mean to encode an SOP?
Converting written claims-handling procedures into machine-runnable rules, so they are applied automatically and consistently on every claim.