Guide every call. Miss nothing.
Real-time transcription, SOP cross-checking, and sentiment analysis — so your agents ask the right questions with the right tone.
Call handling,
solved.
Missed questions
Agents forget to ask critical questions, creating follow-up calls and delays.
0
Missed follow-ups
SOP compliance gaps
Procedures change frequently. Agents rely on memory or outdated cheat sheets.
100%
SOP compliance
Manual note-taking
Agents type notes during calls instead of listening. Key details are lost or misheard.
40%
Shorter calls
How it works
Connect
Transcription starts instantly.
Mysa joins every call — inbound or outbound. Real-time transcription starts immediately.
Instant transcription
Speech-to-text begins the moment the call connects.
Who said what
The transcript separates your agent's words from the caller's automatically.
Multi-language
Handle calls in any language your team operates in.
Call types we handle
Guide
Live coaching during the call.
Live suggestions appear based on the conversation. What to ask next, what to verify, what to flag.
Question prompts
SOP-aware suggestions for what to ask next.
Similar case insights
Previous claims with similar circumstances surface in real time — outcomes, learnings, and what to ask.
Compliance alerts
Real-time flags when procedures are missed.
Sentiment detection
Monitor caller tone and adjust approach.
Summarise
Structured notes, zero typing.
After the call, a structured summary with next steps is ready. No typing needed.
Key decisions captured
Every agreement and decision logged automatically.
Next steps listed
Action items extracted and assigned.
Automatic follow-up
Emails, SMS, or WhatsApp messages triggered right after the call — no manual work.
Claim fields pre-filled
Data flows directly into the claim record.
Built for insurance complexity.
Every detail handled, every edge case covered.
Real-Time Transcription
Live speech-to-text with speaker identification.
Live Coaching
SOP-aware suggestions during the call.
Auto-Summary
Structured call notes generated automatically.
Where it fits.
Every call scenario your agents handle.
FNOL Intake
Guide agents through first notice of loss calls with dynamic question trees.
Follow-up Calls
Track what information is still needed and prompt agents to collect it.
Quality Assurance
Automatically score calls against SOPs and flag compliance gaps.
Multi-Language
Handle calls in any European language with real-time translation.
See it work on
your claims
30 minutes. Your documents. Real extraction, real search, real workflows. No slides.
Book a live demo