Claims staffing crisis
The claims staffing crisis is the industry-wide shortage of experienced claims adjusters, as retirements, turnover and burnout outpace hiring and training. It leaves teams under-resourced against rising claim volumes.
Veteran adjusters leave and are hard to replace, so the staff who remain carry higher caseloads with less experience on the desk. That cycle feeds more burnout and more attrition.
Why it matters
Fewer, less-experienced handlers on more claims means slower cycle times, more inconsistency and more leakage. It is the structural pressure behind most claims-automation spending.
In Mysa
Mysa lets a smaller, less-tenured team decide like a larger, more experienced one, by doing the work around the decision and encoding how your best people decide.
See it on Mysa