Decision intelligence
Also known as Claims decision intelligence
Decision intelligence is software that helps a claims team make a better call on each claim. It reads the file, applies the team’s own rules, and gives the adjuster a scored recommendation to accept or override, rather than deciding for them.
Document extraction structures a claim and fraud tools flag anomalies. Decision intelligence sits at the decision itself: coverage, liability, quantum, recovery. It scores each one against how the team already decides and shows the reasoning behind it.
Why it matters
The decision is where the money moves and where most leakage sits. Automating the work around it saves time. Improving the decision itself, with a person still in the loop, is what saves money.
Mysa is decision intelligence for claims. Claims arrive unstructured and leave decision-ready, with a scored recommendation the adjuster confirms.
Common questions
Is decision intelligence the same as automation?
No. Automation removes steps. Decision intelligence improves the decision and leaves the final call with a person.