Virtual claims adjuster
A virtual claims adjuster is software that does parts of an adjuster’s work, such as intake, evidence gathering, coverage and liability analysis, and communication, to extend a team’s capacity. In responsible designs it assists the adjuster rather than replacing the final decision.
The term covers a wide range, from chatbots that take an FNOL to agents that read the file and propose a decision. What matters is whether a person still makes the call.
Why it matters
A virtual adjuster that decides on its own carries real risk on liability calls. One that does the work and recommends, with a human in the loop, gets the efficiency without giving up accountability.
Mysa does the legwork for your adjuster, the reading, chasing, assembling and recommending, but your team makes every call.